Getting Started

Frequently Asked Questions (FAQ)

Answers to common questions about using Attainment Tracker manufacturing intelligence platform

Find quick answers to common questions about Attainment Tracker. Can’t find what you’re looking for? Contact support or check our troubleshooting guide.

General Questions

What is Attainment Tracker?

Attainment Tracker is a real-time manufacturing operations management platform that helps manufacturers track production, analyze performance, and optimize efficiency. It provides real-time dashboards, OEE tracking, and analytics to improve shop floor operations.

Who uses Attainment Tracker?

Attainment Tracker is used by various roles in manufacturing:

  • Shop Floor Operators: Track production and record downtime
  • Supervisors: Monitor real-time performance and manage daily operations
  • Plant Managers: Analyze trends and drive continuous improvement
  • Executives: View high-level metrics and ROI

What industries does Swip Tools support?

Attainment Tracker works across all discrete manufacturing industries:

  • Automotive and automotive supply
  • Aerospace and defense
  • Medical device manufacturing
  • Electronics assembly
  • Food and beverage packaging
  • Metal fabrication and machining
  • Custom manufacturing

How is Attainment Tracker different from other MES/MOM systems?

Attainment Tracker stands out with:

  • ✅ Offline-first design: Works without constant internet connection
  • ✅ Sub-100ms latency: True real-time updates via WebSocket
  • ✅ Mobile-optimized: Touch-friendly interface for shop floor
  • ✅ Quick setup: Start tracking in hours, not months
  • ✅ Intuitive UX: Minimal training required
  • ✅ Modern architecture: Cloud-based, edge-deployed

Getting Started

How do I log in to Attainment Tracker?

For Managers/Supervisors:

  1. Navigate to [your-tenant].admin.swiptools.app/login
  2. Enter your username and password
  3. If 2FA is enabled, enter your 6-digit code

For Shop Floor Operators:

  1. Use the enrolled tablet at your workstation, or
  2. Download the Attainment Tracker Operator app and scan your cell’s QR code

📸 Screenshot needed: Login screens for both interfaces

I forgot my password. How do I reset it?

  1. On the login screen, click Forgot Password?
  2. Enter your email address
  3. Check your email for a reset link
  4. Click the link and create a new password
  5. Log in with your new password

If you don’t receive the email, check your spam folder or contact your Swip Tools administrator.

What browsers are supported?

Recommended:

  • Google Chrome (latest 2 versions) ⭐ Best performance
  • Microsoft Edge (latest 2 versions)
  • Safari (latest 2 versions)
  • Firefox (latest 2 versions)

Mobile:

  • iOS Safari (iOS 12+)
  • Android Chrome (Android 9+)
  • Attainment Tracker Operator app (recommended for shop floor)

Can I use Attainment Tracker on my phone?

Yes! Attainment Tracker works on smartphones in two ways:

  1. Mobile Web: Access via your phone’s browser
  2. Attainment Tracker Operator App: Download from App Store or Google Play for the best mobile experience

The operator interface is optimized for touch screens and works great on tablets and phones.

Features & Functionality

What is OEE and why is it important?

OEE (Overall Equipment Effectiveness) is a widely used manufacturing metric that combines availability, performance, and quality into a single number.

OEE = Availability × Performance × Quality

Why it matters:

  • Single metric to track overall efficiency
  • Common reference point (85%+ is often cited, though understanding why the number is what it is matters more)
  • Identifies improvement opportunities
  • Quantifies improvement impact

Attainment Tracker calculates OEE automatically from your production data.

📸 Screenshot needed: OEE breakdown visualization

Can Attainment Tracker work offline?

Yes! Attainment Tracker is designed with an offline-first architecture:

✅ Operators can record production even without internet ✅ Data is stored locally on the device ✅ When connection returns, data syncs automatically ✅ No data is ever lost

What works offline:

  • Recording parts produced
  • Adding downtime events
  • Logging quality issues
  • Viewing current job details

What requires online connection:

  • Loading new jobs
  • Viewing real-time data from other cells
  • Generating reports

How real-time is “real-time”?

Attainment Tracker uses WebSocket technology for sub-100ms latency:

  • Production counts update within 100 milliseconds
  • Dashboard refreshes continuously without page reload
  • Alerts appear instantly
  • OEE recalculates in real-time

This is true real-time, not “refresh every 30 seconds” like some systems.

📸 Screenshot needed: Real-time counter updating

Can I customize my dashboard?

Absolutely! Attainment Tracker dashboards are fully customizable:

Add Widgets:

  • Drag and drop widgets from the library
  • Resize and reposition as needed
  • Configure widget settings

Save Custom Views:

  • Create different layouts for different purposes
  • Save and name your custom views
  • Share views with team members

Set Default View:

  • Choose which view loads when you log in
  • Different users can have different defaults

Learn more in the Dashboard Overview →

📸 Screenshot needed: Dashboard customization interface

Does Attainment Tracker integrate with our ERP?

Yes! Attainment Tracker integrates with major ERP systems:

Supported ERPs:

  • SAP
  • Oracle NetSuite
  • Microsoft Dynamics
  • Epicor
  • Infor
  • Custom ERP (via REST API)

What syncs:

  • Work orders from ERP to Attainment Tracker
  • Production completion data from Attainment Tracker to ERP
  • Labor hours and efficiency data
  • Material consumption (if tracked)

Integration methods:

  • REST API (real-time)
  • CSV file import/export (batch)
  • Custom middleware

Contact your Swip Tools administrator or support for setup.

Can I track quality defects?

Yes! Attainment Tracker includes comprehensive quality tracking:

Track:

  • Scrap (parts that cannot be saved)
  • Rework (parts that can be fixed)
  • Quality holds (parts awaiting inspection)

For each quality issue, record:

  • Quantity affected
  • Defect type (dimensional, surface finish, etc.)
  • Part number
  • Operator notes and photos

Analytics:

  • Scrap rate by cell/part/shift
  • First pass yield trends
  • Cost of poor quality
  • Pareto analysis of defect types

Learn more in the Operator Interface Guide →

📸 Screenshot needed: Quality tracking interface

Device & Setup

What devices do I need?

For Shop Floor (Operators):

  • Tablets (recommended): iPad, Samsung Galaxy Tab, or Amazon Fire HD
  • Smartphones: iPhone or Android with 5”+ screen
  • Industrial Tablets: Rugged devices for harsh environments

For Office (Managers):

  • Any computer with a modern web browser
  • No special hardware needed

📸 Screenshot needed: Recommended device types

How do I set up a new device?

Quick Setup (30 seconds):

  1. Admin generates QR code for the cell
  2. On device, open Attainment Tracker and tap “Enroll Device”
  3. Scan the QR code
  4. Device is ready to use!

Detailed instructions in Device Enrollment Guide →

📸 Screenshot needed: QR code enrollment process

Can I use my own personal device?

Yes, for operator use, you can:

  1. Download the Attainment Tracker Operator app
  2. Log in with your operator credentials
  3. Select your assigned cell

However, dedicated cell devices (tablets) are recommended for best experience and to avoid personal device battery drain.

How do I charge the tablets?

Wired Charging (recommended for mounted tablets):

  • Use manufacturer’s charger or equivalent
  • Mount devices near power outlets
  • Use cable management to keep cords tidy

Wireless Charging (optional):

  • Some mounts support wireless charging
  • Convenient but slightly slower

Battery Life:

  • Most tablets last 8-10 hours on a charge
  • Charge between shifts if not wired
  • Replace batteries every 2-3 years as they degrade

Data & Security

Where is my data stored?

Attainment Tracker uses secure cloud storage with global edge deployment:

Primary Storage:

  • Cloud-hosted database (AWS or Azure)
  • Encrypted at rest and in transit
  • Daily automated backups
  • 99.9% uptime SLA

Edge Deployment:

  • Data cached at edge locations globally
  • Reduced latency (faster performance)
  • Automatic failover

Local Storage:

  • Offline data temporarily stored on devices
  • Syncs to cloud when online
  • Encrypted on device

Is my data secure?

Yes. Swip Tools takes security seriously:

Encryption:

  • ✅ All data encrypted in transit (TLS/SSL)
  • ✅ Database encrypted at rest (AES-256)
  • ✅ Device storage encrypted

Access Control:

  • ✅ Role-based permissions
  • ✅ Two-factor authentication (2FA) available
  • ✅ SSO/SAML support for enterprise
  • ✅ IP whitelisting available

Compliance:

  • ✅ SOC 2 Type II certified
  • ✅ GDPR compliant
  • ✅ Regular security audits
  • ✅ Penetration testing

Backups:

  • ✅ Automated daily backups
  • ✅ 30-day retention
  • ✅ Point-in-time recovery

Who can see my data?

Access is strictly controlled:

Within Your Organization:

  • Only users with accounts in your tenant can access your data
  • Role-based permissions control what each user sees
  • Administrators can configure granular access

Swip Tools Support:

  • Support staff cannot access your data without explicit permission
  • Access is logged and audited
  • Only used for troubleshooting with your approval

Third Parties:

  • Your data is NEVER shared with third parties
  • No advertising or selling of data
  • Integrations only share data you explicitly configure

Can I export my data?

Yes! Your data belongs to you:

Export Options:

  • Reports: Export any report as PDF, Excel, or CSV
  • Bulk Export: Export all data via API or support request
  • Scheduled Exports: Automate recurring exports
  • Real-time API: Access data programmatically anytime

No Lock-In:

  • You can export and leave at any time
  • No fees for data export
  • Full data portability

Troubleshooting

The dashboard shows “Disconnected”

This means the WebSocket connection was lost.

Solutions:

  1. Check your internet connection
  2. Refresh the browser page (F5 or Cmd+R)
  3. Clear browser cache and cookies
  4. Check if your firewall is blocking WebSocket (port 8080)
  5. Try a different browser

If the problem persists, contact your IT team or Swip Tools support.

📸 Screenshot needed: Disconnected banner and reconnecting states

Data isn’t syncing from my tablet

Check the following:

  1. Connection Status: Look for the sync indicator

    • 🟢 Green: Online and synced
    • 🟡 Yellow: Syncing now
    • 🔴 Red: Offline, data queued

  2. WiFi Connection: Ensure device is connected to WiFi

  3. Storage Space: Check device has available storage

  4. App Version: Ensure Attainment Tracker app is up to date

  5. Force Sync: Pull down on screen to manually trigger sync

See full troubleshooting guide →

Production counts seem wrong

Possible causes:

❌ Operator forgot to log parts

  • ✅ Check if downtime was recorded instead
  • ✅ Review recent activity logs
  • ✅ Manual correction may be needed

❌ Duplicate entries

  • ✅ Check for accidental double-taps
  • ✅ Review entry timestamps
  • ✅ Contact admin to remove duplicates

❌ Wrong cell assignment

  • ✅ Verify device is enrolled to correct cell
  • ✅ Check operator logged into right cell

❌ Target cycle time incorrect

  • ✅ Verify cell configuration
  • ✅ Update target cycle time for part

Contact your supervisor to correct any data issues.

OEE seems too low (or too high)

OEE accuracy depends on correct configuration:

Check these settings:

  1. Target Cycle Time: Is it realistic for this part?
  2. Shift Schedule: Are breaks properly excluded?
  3. Planned Downtime: Is changeover time categorized correctly?
  4. Quality Tracking: Are scrap/rework being recorded?

Common OEE Mistakes:

  • Breaks counted as downtime (should be excluded)
  • Unrealistic target cycle times (too fast or too slow)
  • Not recording all downtime
  • Not recording quality issues

Learn more about OEE →

I can’t log in

Try these steps:

  1. Check tenant URL: Ensure you’re going to [your-tenant].admin.swiptools.app
  2. Verify credentials: Double-check username/password (check caps lock!)
  3. Reset password: Use “Forgot Password?” if needed
  4. Clear browser cache: Old cached login data can cause issues
  5. Try different browser: Rule out browser-specific issues
  6. Contact admin: Your account may be locked or disabled

The app is slow or laggy

Performance troubleshooting:

For Web Browser:

  1. Close unused tabs
  2. Clear browser cache
  3. Disable browser extensions
  4. Check available RAM (close other programs)
  5. Update browser to latest version
  6. Try Chrome (best performance)

For Mobile/Tablet:

  1. Close other apps running in background
  2. Clear Attainment Tracker app cache (in device settings)
  3. Restart the device
  4. Check available storage (need >500MB free)
  5. Update Attainment Tracker app to latest version
  6. Check WiFi signal strength

Network Issues:

  1. Test internet speed (need >5 Mbps)
  2. Move closer to WiFi router
  3. Reduce number of widgets on dashboard
  4. Contact IT if persistent

Billing & Administration

How much does Swip Tools cost?

Swip Tools pricing is based on the number of production cells:

Starter: Up to 10 cells Professional: 11-50 cells Enterprise: 51+ cells, custom pricing

View detailed pricing →

Each plan includes:

  • Unlimited users
  • Real-time dashboards and analytics
  • Mobile operator interface
  • Standard integrations
  • Email and chat support

Enterprise plans add:

  • Priority support
  • Custom integrations
  • Dedicated success manager
  • SLA guarantees
  • On-premise deployment options

Is there a free trial?

Yes! Swip Tools offers a 14-day free trial with full access to all features:

  • ✅ No credit card required
  • ✅ Access to all features
  • ✅ Support included
  • ✅ Easy data migration if you continue

Request a demo to start your trial →

Can I cancel anytime?

Yes, Swip Tools subscriptions are month-to-month or annual:

  • Monthly: Cancel anytime, no penalty
  • Annual: Discounted rate, cancel at end of term

Data Export:

  • You can export all your data before canceling
  • Data retained for 30 days after cancellation
  • No fees for data export

Who can manage users and settings?

Administrator Role:

  • Add/remove users
  • Configure cells and devices
  • Manage integrations
  • View all analytics
  • Change subscription settings

Supervisor Role:

  • View all analytics
  • Basic cell configuration
  • Manage operators in their department
  • Cannot change billing or add users

Operator Role:

  • Record production data at assigned cell
  • View their own performance
  • Cannot access admin settings

Your Swip Tools account owner can assign these roles.

Training & Support

How long does it take to learn Attainment Tracker?

For Operators: ~15 minutes

  • Simple, touch-friendly interface
  • Basic workflow: tap button to record parts
  • Most operators learn in first shift

For Supervisors/Managers: ~1 hour

  • Dashboard navigation
  • Basic analytics and reports
  • Alert configuration

For Administrators: ~2-3 hours

  • Cell configuration
  • Device enrollment
  • User management
  • Integration setup

Training Resources:

  • Video tutorials (5-10 min each)
  • Interactive demos
  • Documentation (you’re reading it!)
  • Live training sessions available

Is training included?

All plans include:

  • ✅ Self-paced video tutorials
  • ✅ Comprehensive documentation
  • ✅ In-app contextual help
  • ✅ Email support

Professional & Enterprise plans add:

  • ✅ Live onboarding session
  • ✅ Custom training for your team
  • ✅ Ongoing training webinars
  • ✅ Dedicated success manager (Enterprise)

How do I contact support?

Multiple ways to get help:

In-App Chat (fastest)

  • Click the chat bubble in bottom right
  • Available 8 AM - 6 PM ET, Mon-Fri
  • Typical response: <5 minutes

Email Support

Phone Support (Enterprise customers)

  • Dedicated phone line
  • Available during business hours

Emergency Support (Enterprise customers)

  • 24/7 emergency line for critical issues
  • 1-hour response SLA

Community Forum

  • Ask questions
  • Share tips and best practices
  • Learn from other Swip Tools users

📸 Screenshot needed: Support contact options

Where can I learn more?

Resources:

📚 Documentation: /docs

  • Getting started guides
  • Feature deep-dives
  • Best practices

🎥 Video Tutorials: /resources

  • Step-by-step walkthroughs
  • Feature demonstrations
  • Tips and tricks

📊 Case Studies: /case-studies

  • Real customer success stories
  • ROI examples
  • Implementation tips

📧 Newsletter: Subscribe for monthly tips and feature updates

💬 Community: Join the Swip Tools user community

🎓 Swip Tools Academy: Advanced training courses (coming soon!)

Still Have Questions?

Can’t find the answer you’re looking for?

📞 Request a Demo: Schedule a personalized demo →

💬 Chat with Us: Click the chat bubble in the bottom right

📧 Email Us: support@swiptools.com

📚 Explore Docs: Browse all documentation →

💡 Helpful Articles:

Screenshots

Frequently Asked Questions (FAQ) - screenshot 1